After Flex90 Regulations and Deadlines

For all athletes who have registered after the first 90 days of the initial race opening (CET), the following Rules and Deadlines apply: 

Deadlines  after Flex 90

Questions and Answers

Q: Can I get a full refund if I provide a medical certificate?    A: No. We cannot make any exceptions for athletes that can provide a medical certificate.   We are happy to provide you with any payment documents  if needed.

Q: Can I transfer my slot to another athlete?  A: No, A transfer to another athlete is not an option.  

Q: I am trying to transfer to another race but the race is not listed, what can I do?  A: Please note that a race needs to be open for 10 days before it will be added to the transfer TO selection.

Q: What if I have transferred to another race and cannot take part any longer?  A: Once you have completed the transfer, you are no longer eligible for any further options if you cannot take part in the race.   

Q:  I have deferred from last year  and cannot take part any longer, can I transfer/defer or receive a refund?  A: Once you have already deferred from last year, you are no longer eligible for any further options if you cannot take part in the race.   

Q: I cannot take part in the race and wish to defer my 70.3 registration to next year, can I ? A: The Deferral Option is only available for our full distance races and ONLY for athletes who have registered within the first 90 days of general registration opening. A 70.3 or 5150 race cannot be deferred to the following year

Please make sure to read the Rules and Regulations below and to request a change, make sure to submit the form found on the right side. 

Transfer Program

Transfers - Rules and Regulations  

  1. The transfer option is available for IRONMAN and IRONMAN 70.3 events in Europe, Middle East and Africa (EMEA) only.  

  1. There is a 39 EUR (or 28 GBP, 42 CHF, 372 SEK, 291 DKK, 355 NOK, 50 USD) transfer fee + applicable Processing fee (ACTIVE Fee).  

  1. The event transferred to must be in the same calendar year as the original event.  A transfer to a race in the next year is not an option.

  1. A transfer is excluded for athletes who paid the entry fee (full or part) with a 2020 voucher. 

  1. A transfer to another person is not an option.  

  1. If an athlete is transferring from a higher priced race to a lower priced race, the athlete will not be refunded the difference.  

  1. If an athlete is transferring from a lower priced race to a higher priced race, the athlete will be required to pay the difference in addition to the transfer fee and applicable Processing fee (ACTIVE Fee). 

  2. Athletes must request a transfer 45 days prior to the race day.   

  3. A transfer into sold out events or events that had reached capacity and re-opened, is not an option. Nor a Transfer into events that have foundation entries, charity or travel entries can be offered.  

  4. Athletes may transfer into eligible races as long as registration is open, unless points 8 or 13 apply.  

  1. If additional purchases (e.g medal engraving or day license) have been purchased along with the original race entry, it cannot be transferred to the new race. Additional purchases will be refunded until the request deadline mentioned above. 

  1. Transfers are applicable to individual race entries only – entries purchased or provided through sponsors, charities and free entries cannot be transferred. A transfer of a race entry purchased with Nirvana Europe to a regular race entry of an open race is possible.  

  1. Races to be transferred into must have been open to the general public for at least 10 days.  

  1. Once a transfer or refund has been redeemed, the option to transfer again or defer your race entry is not available. You may only transfer once.  

  1. If an athlete chooses to transfer, they forfeit their eligibility for a refund to the event they originally entered. Athletes will also not be eligible for a partial refund for the race they have transferred into. 

  1. If an athlete qualifies for the IRONMAN World Championship or the IRONMAN 70.3 World Championship, an existing IRONMAN or IRONMAN 70.3 entry will not transfer from or to either of these events.  

  1. The transferring athlete may attempt to establish that the damage sustained by the organizer from his/her transfer is lower than the agreed upon amount withheld by the organizer pursuant to these regulations.  

  1. Payment Option Plan  
  1. A transfer is only possible after the third and final payment is done.  
  2. A race entry can only be transferred to a relay entry after the third payment is done.  

 

  1. Relay Team Transfer & Changes  
  1. Relay entries are not eligible to transfer to another event.  
  2. A transfer from a Relay Entry to an Individual Entry within the same race is possible until ten days prior race day unless the Individual Entries are sold out (ATTENTION: only one Relay member may transfer). The price difference between the entries will not be refunded.  
  3. A transfer from an Individual Entry to a Relay entry within the same race is possible until ten days prior race day unless the Relay entries are sold out. The upgrade for the Relay Entry price + Active fee (Processing fee) will be charged during the transfer.  
  4. Up to two team members can be changed until ten days prior race day.  

Transfer Process 

To complete a transfer to another race, please use the following steps:  
  • Step 1: Fill out the transfer form.  
  • Step 2: After filling out the transfer form you will receive a confirmation email from active.com confirming that we have received your request. In case you have not received this email, please check your spam folder or fill out the form again. 
  • Step 3: Once our team has processed the request, you will receive a personal registration link with which you have to confirm for finalizing the transfer. Please follow the instructions to complete the transfer (please also check your spam emails). If you are not eligible, our team will notify you via email. 
  • Step 4: You will receive a confirmation email from active.com once your transfer is complete.   

Withdrawal Program

Withdrawals – Rules and Regulations 

Withdrawal requests must be received through withdrawal form during the following time frames in order to be eligible for a partial refund. 

For athletes who have registered after the first 90 days of initial registration opening the following deadlines apply:  
  • until 4 months prior to race day: 50% refund of the entry fee   
  • until 45 days prior to race day: 25% refund of the entry fee   
  • after 45 days to race day: no refund   

 

  1. Athletes who had deferred their registration from the year before are not eligible for any refund of the registration fee. 

  1. A refund is also excluded for athletes who paid the entry fee with a 2020 Voucher. 

  1. The withdrawing athlete may attempt to establish that the damage sustained by the organizer from his/her withdrawal is lower than the agreed upon amount withheld by the organizer pursuant to these regulations.  

  1. Please note that all additional items purchased during registration will be refunded 100% up until the request deadline associated with the registration, unless the item has been sent/delivered to the athlete.   

  1. One-day licenses can only be refunded in case of a withdrawal within the refund deadline. If you purchased a national triathlon license by your federation the one-day license cannot be refunded.  

  1. Refunds will be transferred to the Credit Card you used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account transfer, a transaction can take up to 8 weeks.  

Payment Option Plan: 

The partial refund (50% or 25%) only applies after the third payment has been done. If the athlete withdraws before the third payment is paid, the entry fee will not be refunded. Only additional items purchased during registration will be refunded 100% up until the request deadline associated with the registration, unless the item has been sent/delivered to the athlete.  

Relay:

Withdrawal must be requested by the Team Captain through the withdrawal form. If the form has been submitted within the deadline for a partial refund, the partial refund will be transferred to the Credit Card originally paid with. All Team members will be cancelled as well.

Withdrawal Process 

To cancel your registration, please use the following steps:   
  • Step 1: Fill out the withdrawal form.  
  • Step 2: After filling out the withdrawal form you will receive a confirmation email    from active.com confirming that we have received your request.  
  • Step 3: Once we have processed your request, you will receive an email from active.com with the confirmation of cancellation. If you are eligible for the partial refund, the funds will be returned to your bank account after cancellation.  

Read Another Language

Read our Transfer, Withdrawal & Deferral Policy in:
 

If you cannot find the race you wish to withdraw  from listed in this form, please visit the event specific website for a separate Withdrawal Form.

If you have any questions, concerning transferring, deferring or withdrawing your entry, please contact:
IRONMAN Europe Athlete Services
E-Mail: withdrawal@ironman.com
Phone:  +49 695 899 753 02