Please note that athletes who have postponed races due to the global COVID-19 pandemic are no longer eligible for a transfer / deferral / partial refund of the registration fee.
Q: What if I have transferred to another race and cannot take part any longer?
A: Once you have completed the transfer, you are no longer eligible for any further options if you cannot take part in the race.
Q: What if the event I want to transfer into sells out before I receive my registration link?
A: Once you have completed the transfer request, your race entry is secured.
Q: What communication should I expect after I request a transfer?
A: You will receive a confirmation once you have submitted your transfer request from Active.com. If you are eligible for your request, you will receive another email by Active.com containing your personal registration link for the transferred event. Please check your junk mails to make sure you complete your transfer by redeeming the registration link. After redeeming your registration link you will receive a confirmation of your transfer. If you are not eligible for transfer, our team will notify you via email.
Q: Is it possible to transfer to another race outside of Europe?
A: Our race transfer option is an offer from IRONMAN Europe, Middle East and Africa (EMEA). It is NOT possible to transfer to races which are outside of this region.
Q: Can I transfer to the same event next year?
A: It is not an option to transfer your registration from an IRONMAN 70.3 or 5150 race to next year. For IRONMAN full distance races, please see deferral program below.
Q: Can I transfer my slot to another athlete?
A: No, a transfer to another athlete is not an option.
Please click here for deadlines: 2022 deadlines / 2023 deadlines
Payment Option Plan: The partial refund (50% or 25%) only applies after the third payment has been done. If the athlete withdraws before the third payment is paid, the entry fee will not be refunded. Only additional items purchased during registration will be refunded at 100% up until 45 days prior to the race except where they have already been sent to the athlete.
Q: Can I get a full refund if I provide a medical certificate?
A: No. We will not make any exceptions for athletes that can provide a medical certificate.
Q: I have booked my slot through Nirvana Europe and therefore have Race Cancellation Insurance. How do I proceed to claim back my money?
A: Please fill out the withdrawal form and make sure you get in contact with Nirvana Europe to request the additional amount of refund.
If you cannot find the race you wish to withdraw or defer from listed in this form, please visit the event specific website for a separate withdrawal or deferral form.
If you have any questions, concerning transferring, deferring or withdrawing your entry, please contact:
IRONMAN Europe Athlete Services
E-Mail: withdrawal@ironman.com
Phone: +49 (0) 69 – 300 643 20